Last updated: 7 August 2026
The Dent Man respects your privacy and is committed to protecting the personal information you share with us.
This Privacy & POPIA Policy explains how The Dent Man collects, uses, stores and protects personal information when you use this website, contact us, request information or communicate with us through our available contact channels.
The Dent Man operates in South Africa and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA.
Who We Are
The Dent Man is a fully mobile Paintless Dent Removal specialist operating in Gauteng, South Africa.
Business name: LG Antonio trading as The Dent Man
Business address: 20 Essenhout Street, Dalpark, Brakpan, Gauteng, 1541
Website: www.thedentman.co.za
Email: info@thedentman.co.za
Telephone: 083 283 4912
For purposes of POPIA, LG Antonio trading as The Dent Man is the responsible party for personal information processed in connection with this website and the services of The Dent Man.
Personal Information We May Collect
We may collect personal information that you voluntarily provide when you contact us by telephone, email, WhatsApp, a website form or another available communication channel.
This information may include:
- Your name
- Your telephone number
- Your email address
- Your vehicle’s make, model and repair details
- Photographs or videos of vehicle damage
- Your location or the location where a mobile service is requested
- Details contained in messages, enquiries or correspondence
- Any other information you choose to provide
We may also automatically collect limited technical information when you visit the website, such as browser type, device type, internet protocol address, pages viewed and the date and time of your visit.
Providing information when making an inquiry or requesting a service is generally voluntary. However, if sufficient information is not provided, The Dent Man may be unable to assess a repair, prepare a quotation, respond fully to an enquiry or arrange the requested service.
How We Use Personal Information
We may use personal information to:
- Respond to enquiries
- Assess whether damage may be suitable for Paintless Dent Removal
- Prepare estimates or quotations
- Arrange mobile appointments
- Communicate about requested services
- Provide, manage and improve our services
- Maintain appropriate business and service records
- Protect the website and prevent misuse
- Comply with legal, accounting, insurance or regulatory obligations
- Resolve complaints, questions or disputes
We will not use personal information for purposes that are materially different from those described in this policy unless we have a lawful reason to do so or obtain consent where required.
Vehicle Photographs and Videos
Customers may send photographs or videos so that The Dent Man can assess vehicle damage or provide preliminary guidance.
These images may contain vehicle registration numbers, surroundings or other identifying information. They may be used for assessment, communication, record-keeping and service-related purposes.
We will not knowingly use identifiable customer or vehicle images for advertising, website galleries or social media without permission or another lawful basis.
Cookies and Website Technology
This website may use cookies and similar technologies.
Necessary cookies may support essential website functions, security and user preferences.
Optional cookies, including analytics or performance cookies, will only be used where enabled and where any consent required by law has been obtained.
Visitors may also manage cookies through their browser settings. Disabling certain cookies may affect how parts of the website function.
Sharing of Personal Information
The Dent Man does not sell personal information.
We may share limited personal information with trusted service providers where reasonably necessary to operate the business, maintain the website or provide a requested service. These may include:
- Website hosting and technical service providers
- Email and communication service providers
- Accounting, legal, insurance or professional advisers
- Authorities or regulators where disclosure is legally required
Service providers are expected to process personal information only for authorised purposes and to apply appropriate safeguards.
Links to Other Websites and Services
This website may contain links to external services or websites, including WhatsApp, email, Facebook, Instagram or Google services.
Once you leave The Dent Man website, the external provider’s own privacy policy and terms apply. The Dent Man is not responsible for the privacy practices or content of third-party websites or services.
Storage and Retention
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, business administration, legal compliance, insurance, accounting and dispute-resolution purposes.
Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable, subject to any legal record-retention duties.
Security
The Dent Man takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Visitors should avoid sending unnecessary sensitive information through unsecured communication channels.
International Processing
Some website, hosting, email or technology service providers may process or store information outside South Africa.
Where cross-border processing occurs, The Dent Man will take reasonable steps to use reputable providers and ensure that personal information receives appropriate protection as required by applicable law.
Children’s Information
This website and The Dent Man’s services are not directed at children.
We do not knowingly collect personal information directly from children without the involvement or authorisation of a parent, guardian or other legally authorised person.
Your Rights
Subject to applicable law, you may request that The Dent Man:
- Confirm whether we hold personal information about you
- Provide access to personal information we hold about you
- Correct inaccurate or incomplete information
- Delete information that is no longer lawfully required
- Consider an objection to certain processing
- Allow withdrawal of consent where processing depends on consent
Requests can be sent to info@thedentman.co.za.
We may need to verify your identity before responding to a request.
Complaints
Please contact The Dent Man first if you have a privacy question or complaint so that we have an opportunity to address it.
You may also lodge a complaint with the Information Regulator South Africa if you believe your personal information has been processed contrary to POPIA.
Information Regulator South Africa
Telephone: 010 023 5200
Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za
POPIA complaints may also be submitted through the Information Regulator’s eServices platform.
Changes to This Privacy & POPIA Policy
The Dent Man may update this Privacy & POPIA Policy when the website, services, legal requirements or privacy practices change.
The revised version will be published on this page with an updated revision date.
Contact Us
Questions, requests or complaints concerning this Privacy & POPIA Policy may be directed to:
The Dent Man
Email: info@thedentman.co.za
Telephone: 083 283 4912