Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended).
The Dent Man
Date of compilation: 8 August 2026
Date of revision: Not yet revised
1. List of Acronyms and Abbreviations
IO ━ Information Officer
PAIA ━ Promotion of Access to Information Act 2 of 2000, as amended
POPIA ━ Protection of Personal Information Act 4 0f 2013
Regulator ━ Information Regulator (South Africa)
Republic ━ Republic of South Africa
2. Purpose of this PAIA Manual
- To identify categories of records held by The Dent Man that may be available without a formal PAIA request.
- To explain how a person may request access to records held by The Dent Man and the types of records that may be held.
- To identify records that are available in accordance with other applicable legislation.
- To provide the relevant contact details of the Information Officer responsible for access-to-information requests.
- To explain the information Regulator’s Guide on how to use PAIA and how that Guide may be obtained.
- To describe the purpose for which The Dent Man processes personal information and the categories of persons and information involved.
- To identify the categories of recipients to whom personal information may be supplied where lawfully required or necessary.
- To indicate whether personal information may be processed or stored outside the Republic of South Africa.
- To describe the general safeguards used to protect the confidentiality, integrity and availability of personal information.
- To assist members of the public in understanding their rights and the process for requesting access to records held by The Dent Man.
3. Key Contact Details for Access to Information of The Dent Man
3.1 Information Officer
Name: Luis Gil Antonio
Designation: Sole Proprietor / Information Officer
Telephone: 083 283 4912
Email: info@thedentman.co.za
Fax: Not applicable
3.2 Deputy Information Officer
No Deputy Information Officer has been designated.
3.3 General Access to Information Contact
Email: info@thedentman.co.za
3.4 Business Office
Postal Address: 20 Essenhout Street, Dalpark, Brakpan, Gauteng, 1541
Physical Address: 20 Essenhout Street, Dalpark, Brakpan, Gauteng, 1541
Telephone: 083 283 4912
Email: info@thedentman.co.za
Website: https://www.thedentman.co.za
4. Guide on How to Use PAIA and How to Obtain Access to the Guide
The Information Regulator has, in terms of section 10(1) of PAIA, updated and made available the revised Guide on how to use PAIA (“Guide”) to assist persons who wish to exercise any right contemplated in PAIA and POPIA.
The Guide explains, among other things, the purpose of PAIA and POPIA, how to make a request for access to records of a private body, the assistance available from the Information Regulator, applicable remedies, fees and the relevant PAIA regulations.
The Guide is available from the Information Regulator and is published in South Africa’s official languages. The Information Regulator also provides the prescribed forms required for making PAIA requests and complaints.
Information Regulator (South Africa)
Telephone: 010 023 5200
Toll-Free: 0800 017 160
Email: enquiries@inforegulator.org.za
PAIA Information and Guide: Information Regulator PAIA website
5. Categories of Records of The Dent Man Available Without a Formal PAIA Request
The following records are available to members of the public without the need to submit a formal request for access in terms of PAIA:
- PAIA Manual
Available on The Dent Man website and may also be requested by email. - Privacy & POPIA
Available on The Dent Man website and may also be requested by email. - General Public Business Information
Service descriptions, public contact details and other information intentionally published on The Dent Man website.
No other records are designated as automatically available under this section. Access to other records held by The Dent Man, where applicable, must be requested in accordance with PAIA and remains subject to the provisions and grounds for refusal contained in the Act.
6. Description of Records of The Dent Man Available in Accordance with Other Legislation
- PAIA Manual and access-to-information records
Promotion of Access to Information Act 2 of 2000. - Personal-information and information-governance records
Protection of Personal Information Act 4 of 2013. POPIA applies to personal information processed by private bodies. - Tax, accounting, returns and supporting records
Income Tax Act 58 of 1962 and Tax Administration Act 28 of 2011. The Tax Administration Act requires taxpayers to retain records supporting their tax obligations. - VAT records, tax invoices and supporting documentation
Value-Added Tax Act 89 of 1991. The VAT Act prescribes requirements for tax invoices and related VAT records - Employment records, where applicable
Basic Conditions of Employment Act 75 of 1997, including records relating to employees, time worked and remuneration.
The legislation listed above is not intended to be exhaustive. Other records may be created or retained where required by legislation applicable to The Dent Man’s activities from time to time.
7. Description of the Subjects on Which The Dent Man Holds Records and Categories of Records Held on Each Subject
- Business administration and compliance records
Business registration and statutory records, PAIA and POPIA compliance records, insurance policies and related business correspondence. - Customer, dealership and repair-service records
Customer and dealership contact details, service enquiries, bookings, quotations, job records, vehicle details relevant to repairs, repair photographs and videos, invoices and related correspondence. - Financial, accounting, tax and VAT records
Accounting records and supporting documentation, payment and banking records, tax returns, SARS correspondence, VAT records and tax invoices. - Suppliers and service providers
Supplier and service-provider contact details, quotations, invoices, payment records, agreements where applicable, and related correspondence. - Employment records, where applicable
Employee records, employment agreements where applicable, remuneration and payroll records, time worked, leave records and other employment-related records. - Website and electronic communications
Website enquiries, contact-form submissions, email and WhatsApp correspondence, and relevant website or security records where applicable.
The inclusion of a category of record in this section does not mean that access to the record will automatically be granted. Access to records is subject to the requirements of PAIA and any applicable grounds for refusal.
8. Processing of Personal Information
8.1 Purpose of Processing Personal Information
The Dent Man processes personal information only where reasonably necessary and permitted by law for its business activities, including responding to enquiries; assessing vehicle damage and suitability for Paintless Dent Removal; preparing quotations; arranging appointments; providing and administering services; communicating with customers, dealerships, suppliers and service providers; maintaining customer, vehicle, repair and business records; processing payments and issuing invoices; meeting accounting, tax, VAT, insurance, legal and regulatory obligations; managing employment matters where applicable; protecting and administering its website, electronic communications and business systems; and dealing with complaints, queries, disputes and legal claims.
Vehicle photographs and videos may be processed for damage assessment, quotations, communication, repair records and other legitimate service purposes. They will not knowingly be used for advertising, website galleries or social-media marketing without permission or another lawful basis.
8.2 Description of the Categories of Data Subjects and the Information or Categories of Information Relating Thereto
- Customers and private clients
Names, telephone numbers, email addresses, location information provided for service purposes, vehicle make and model, damage photographs and videos, enquiries, quotations, invoices, payment records and related correspondence. - Dealership, panel shop and other business contacts
Names, business or organisation names, job titles or roles where applicable, telephone numbers, email addresses, vehicle and job information, service enquiries, quotations, invoices, payment or account records and related correspondence. - Suppliers, service providers and professional advisers
Names, contact details, business details, quotations, invoices, agreements where applicable, payment information and related correspondence. - Employees and other personnel, where applicable
Names, contact and identification information, employment records, employment agreements where applicable, remuniration and payroll information, time worked, leave records, tax and statutory information and related employment records. - Website visitors and persons making electronic enquiries
Contact details and information voluntarily submitted through the website, email, telephone or WhatsApp, together with limited technical information such as IP address, browser or device information, website-use information and cookie-related information where applicable.
8.3 The Recipients or Categories of Recipients to Whom Personal Information May Be Supplied
The Dent Man does not sell personal information. Personal information may be supplied only where reasonably necessary, lawfully permitted or required, including to the following recipients or categories of recipients:
- Trusted service providers and operators
Limited personal information may be supplied to service providers that assist The Dent Man with website hosting, electronic communications, information technology, security, administration or other business-support functions, where reasonably necessary for them to provide those services. - Financial, accounting and tax-related recipients
Relevant information may be supplied to banks, accounting or bookkeeping service providers, SARS and other competent authorities where necessary for payments, accounting, tax, VAT or statutory compliance. - Insurance and professional advisers
Relevant information may be supplied to insurers, insurance intermediaries, legal advisers or other professional advisers where necessary for insurace matters, professional advice, disputes or legal claims.
8.4 Planned Transborder Flows of Personal Information
The Dent Man may use website hosting, electronic communications, cloud-based or other service providers whose systems may process, store or provide access to limited personal information outside the Republic of South Africa.
Where personal information is transferred outside South Africa, The Dent Man will take reasonable steps to ensure that the transfer complies with section 72 of POPIA and that an appropriate level of protection is provided as required by law.
The countries in which personal information may be processed or stored may vary according to the infrastructure used by the relevant service provider. The categories of information concerned may include contact details, enquiries and correspondence, website technical information, and other limited personal information processed through those services.
8.5 General Description of Information Security Measures
The Dent Man takes appropriate and reasonable technical and organisational measures, having regard to the nature of its business and the personal information processed, to protect personal information againt loss, damage, unauthorised destuction, unlawful access or unlawful processing.
Security measures implemented or maintained, where appropriate, include access controls and password protection; limiting access to personal information to persons who require it for legitimate business purposes; reasonable device, software and website security measures, software and system updates; appropriate backup and recovery measures; physical protection of records and devices; the use of reputable service providers where external systems or services are required; and reasonable measures for the secure retention and disposal of personal information.
The Dent Man will review and update its safeguards where reasonably necessary, taking into account foreseeable internal and external risks, changes in technology and the nature of the personal information processed.
9. Availability of the Manual
A copy of this manual is available:
- on The Dent Man’s website for public access;
- at The Dent Man’s principal place of business for public inspection during normal business hours;
- to any person upon request, electronically where appropriate, or in hard-copy form subject to any applicable fee; and
- to the Information Regulator upon request.
Any fee payable for a hard-copy reproduction of this Manual will be dealt with in accordance with PAIA and the applicable regulations and prescribed fee structure.
10. Updating of the Manual
The head of The Dent Man will review and update this Manual on a regular basis and whenever material changes make an update necessary.
Issued by:
Luis Gil Antonio
Sole Proprietor/Information Officer